SMS Markaz FAQ

Refunds of credits. You can ask us to refund any unused credits (branded SMS credits) within 7 days of buying those credits. However, we do not refund monthly administration charges (line rent or monthly fees) and any other charges that you pay to us.

When you ask us to pay back credits we will -

• first deduct our charges for any messages sent;
• pay you the amount on the scale that corresponds with the equivalent to the amount of message units sent;
• keep 10% of the amount we refund you as an administration charge; and
• keep any costs we incur to refund you (eg bank costs).

Save as set out above, we refund no payments or charges. Any refund will be at our sole discretion and on pro-rata basis for the unused portion of the service only.

For any further information and refund request please email us at